Stories
Stories
01 Sep 2017
The Big Business of Returns
How one company has reshaped the logistics of returned and excess merchandise
Re: Howard Rosenberg (MBA 1999)
Topics: Sales-eCommerceBusiness Ventures-Business ModelOperations-DistributionCustomers-Customer Focus and RelationshipsTechnology-Technology Networks
(illustration by Chris Philpot)
Sources: (1) National Retail Federation; (2) Industry analyst Kurt Salmon; (3) Inbound Logistics; (4) B-Stock Solutions
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