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Stories

Stories

Clearing the AirClearing the Air   

Faculty and alumni on the opportunity—and necessity—of carbon capture technology 

Making Dreams AttainableMaking Dreams Attainable   

New initiatives aim to position the MBA Program within the financial reach of more candidates 

Step ChangeStep Change   

When she came back to Egypt five years ago, investor Amal Enan embraced the chaos—and found a path to impact her country’s future 

Free SpiritsFree Spirits   

With celebrity backers, splashy investments, and a bevy of tasty new products, the non-alcoholic drink shelf is the new life of the party 
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Filter Results: (16) Arrow Down Arrow Up

Customers-Customer SatisfactionRemove Customers-Customer Satisfaction →

16 Results
307
  • 01 Dec 2022
  • HBS Alumni Bulletin
Case Study: Your Call Is Important to Us
A fix for phone-based customer service
Re: Alessandro Sambvani (MBA 2017); Rob Biederman (MBA 2014); Eric Giler (MBA 1982); Amelia Lin (MBA 2016); Nicole Wee (MBA 2018)
  • 01 Sep 2018
  • HBS Alumni Bulletin
Ask the Expert: Delivering the Goods
What’s in store for the future of parcel delivery?
Re: Bob Reisner (MBA 1971); Francis Tapon (MBA 1997); John Ickis (MBA 1971); Rodrigo Abdalla (PLDA 15); Boris Tsimerinov (PLDA 16); By: Jen McFarland Flint
  • 01 Sep 2018
  • HBS Alumni Bulletin
Escape Hatch
Tiny houses, big ambitions
Re: Jon Staff (MBA 2016); By: Julia Hanna
  • 13 Jun 2018
  • The First Five Years
The First Five Years: Momchil Filev and Ben Faw (both MBA 2014)
BestReviews.com cofounders on taking a “leap of faith” and what a great product review looks like
Re: Momchil Filev (MBA 2014); Ben Faw (MBA 2014)
  • 01 Jun 2018
  • HBS Alumni Bulletin
Research Brief: Lessons from Last Place
Re: Ryan W. Buell (C. D. Spangler Professor of Business Administration); By: Jennifer Myers
  • 01 Dec 2017
  • HBS Alumni Bulletin
Ask the Expert: Human Intelligence
Deciphering the science from the fiction in the burgeoning AI sector
Re: Rudina Seseri (MBA 2005); Birce Koca (PLDA 15); Jeremy Valeda (PLDA 15); Francis Tapon (MBA 1997); Ian Grant-Smith (AMP 185); By: April White
  • 01 Dec 2017
  • HBS Alumni Bulletin
Yoga Inc.
How far can yoga stretch beyond its spiritual roots?
Re: Bob Vaccaro (MBA 1970); Vivien Yeung (MBA 2001); Eric Petersen (AMP 175); Jay DeCoons (MBA 2006); Daphne Kwon (MBA 1996); Rohit Deshpande (Baker Foundation Professor Sebastian S. Kresge Professor of Marketing, Emeritus); By: Deborah Halber
  • 01 Dec 2017
  • HBS Alumni Bulletin
2017 in Media: Courting the Cord-Cutters
Re: Laura Martin (MBA 1983); Laura Martin (MBA 1983); Anita Elberse (Lincoln Filene Professor of Business Administration); By: entertainment and internet analyst, Needham & Company Laura Martin (MBA 1983)
  • 16 Jul 2016
  • Indianapolis Business Journal
Angie’s List Introduces 'Freemium' Model
New CEO Scott Durchslag on embracing change
Re: Scott Durchslag (MBA 1991); Angie Hicks (MBA 2000)
  • 17 Dec 2015
  • HBS Alumni News
Conducting Research That Influences Practice
Re: Ryan W. Buell (C. D. Spangler Professor of Business Administration)
  • 22 May 2014
  • Harvard Business Review
For Website Personalization, Simple Is the New Sexy
Complex algorithms need not apply
Re: Kaiser Fung (MBA 2001)
  • 01 Mar 2014
  • HBS Alumni Bulletin
3-Minute Briefing: Frank Blethen (PMD 35, 1978)
Publisher & CEO, Seattle Times Company
Re: Frank Blethen (PMD 35); By: Julia Hanna
  • 01 Mar 2014
  • HBS Alumni Bulletin
Case Study: Gazelle's New Predators
Update: Faculty Weigh In
Re: Israel Ganot (MBA 2000); Armando Requejo-Ricaud (MBA 2005); Allison Sagraves Connors (MBA 1991); Mark Crowther (MBA 2003); Freddy Sidi (OPM 42); Stephen Saber (MBA 1994)
  • 29 Mar 2013
  • Alumni Stories
How Twitter Got a Nigerian Online Store a Multi-Million Dollar Investment
Re: Sim Shagaya (MBA 2003)
  • 13 Feb 2013
  • New York Times
Everything but the Cook
Re: Nick Taranto (MBA 2010)
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