Customers-Customer Satisfaction - Stories - Harvard Business School

Filter Results: (16)

Filter Results: (16)

16 Results

01 Dec 2022
HBS Alumni Bulletin

Case Study: Your Call Is Important to Us

A fix for phone-based customer service

Re: Alessandro Sambvani (MBA 2017); Rob Biederman (MBA 2014); Eric Giler (MBA 1982); Amelia Lin (MBA 2016); Nicole Wee (MBA 2018)

01 Sep 2018
HBS Alumni Bulletin

Ask the Expert: Delivering the Goods

What’s in store for the future of parcel delivery?

Re: Bob Reisner (MBA 1971); Francis Tapon (MBA 1997); John Ickis (MBA 1971); Rodrigo Abdalla (PLDA 15); Boris Tsimerinov (PLDA 16); By: Jen McFarland Flint

01 Sep 2018
HBS Alumni Bulletin

Tiny houses, big ambitions

Re: Jon Staff (MBA 2016); By: Julia Hanna

13 Jun 2018
The First Five Years

The First Five Years: Momchil Filev and Ben Faw (both MBA 2014)

BestReviews.com cofounders on taking a “leap of faith” and what a great product review looks like

Re: Momchil Filev (MBA 2014); Ben Faw (MBA 2014)

01 Jun 2018
HBS Alumni Bulletin

Research Brief: Lessons from Last Place

Re: Ryan W. Buell (C. D. Spangler Professor of Business Administration); By: Jennifer Myers

01 Dec 2017
HBS Alumni Bulletin

Ask the Expert: Human Intelligence

Deciphering the science from the fiction in the burgeoning AI sector

Re: Rudina Seseri (MBA 2005); Birce Koca (PLDA 15); Jeremy Valeda (PLDA 15); Francis Tapon (MBA 1997); Ian Grant-Smith (AMP 185); By: April White

01 Dec 2017
HBS Alumni Bulletin

How far can yoga stretch beyond its spiritual roots?

Re: Bob Vaccaro (MBA 1970); Vivien Yeung (MBA 2001); Eric Petersen (AMP 175); Jay DeCoons (MBA 2006); Daphne Kwon (MBA 1996); Rohit Deshpande (Baker Foundation Professor Sebastian S. Kresge Professor of Marketing, Emeritus); By: Deborah Halber

01 Dec 2017
HBS Alumni Bulletin

2017 in Media: Courting the Cord-Cutters

Re: Laura Martin (MBA 1983); Laura Martin (MBA 1983); Anita Elberse (Lincoln Filene Professor of Business Administration); By: Laura Martin (MBA 1983) , entertainment and internet analyst, Needham & Company

16 Jul 2016
Indianapolis Business Journal

Angie’s List Introduces 'Freemium' Model

New CEO Scott Durchslag on embracing change

Re: Scott Durchslag (MBA 1991); Angie Hicks (MBA 2000)

17 Dec 2015
HBS Alumni News

Conducting Research That Influences Practice

Re: Ryan W. Buell (C. D. Spangler Professor of Business Administration)

22 May 2014
Harvard Business Review

For Website Personalization, Simple Is the New Sexy

Complex algorithms need not apply

Re: Kaiser Fung (MBA 2001)

01 Mar 2014
HBS Alumni Bulletin

3-Minute Briefing: Frank Blethen (PMD 35, 1978)

Publisher & CEO, Seattle Times Company

Re: Frank Blethen (PMD 35); By: Julia Hanna

01 Mar 2014
HBS Alumni Bulletin

Case Study: Gazelle's New Predators

Update: Faculty Weigh In

Re: Israel Ganot (MBA 2000); Armando Requejo-Ricaud (MBA 2005); Allison Sagraves Connors (MBA 1991); Mark Crowther (MBA 2003); Freddy Sidi (OPM 42); Stephen Saber (MBA 1994)

29 Mar 2013
Alumni Stories

How Twitter Got a Nigerian Online Store a Multi-Million Dollar Investment

Re: Sim Shagaya (MBA 2003)

13 Feb 2013
New York Times

Everything but the Cook

Re: Nick Taranto (MBA 2010)