Customers-Customer Relationship Management - Stories - Harvard Business School

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21 Results

01 Dec 2017
HBS Alumni Bulletin

2017 in Manufacturing: The Supply Chain Goes High Tech

Re: Jerry Jasinowski (AMP 97); By: 1985), former president and CEO, National Association of Manufacturers Jerry Jasinowski (AMP 97

01 Dec 2017
HBS Alumni Bulletin

2017 in Retail: Voice-Activated, One-Hour-Delivery Shopping

Re: Ron Johnson (MBA 1984); Rajiv Lal (Stanley Roth, Sr. Professor of Retailing Co-Unit Head, Marketing); By: founder and CEO, Enjoy Ron Johnson (MBA 1984)

04 Mar 2015
Livemint

How Harley-Davidson is Cruising in India

Re: Anoop Prakash (MBA 2001)

12 Jan 2015
Harvard Business Review

Why Online Retailers Are Starting to Care About Your Feelings

Re: Robyn Bolton (MBA 2005)

07 Sep 2014
Financial Times

An MBA That Served up a Big Slice of the Snack Market

Re: Ron Shaich (MBA 1978)

06 Jul 2014
Wall Street Journal

Now at the Movies: Fully Reclining Seats

Gerry Lopez leads AMC Theatres through a $600 million remodel

Re: Gerry Lopez (MBA 1984)

26 Jun 2014
Harvard Business Review

Digital Innovation at Sephora

A Q&A with its CMO & CDO

Re: Julie Bornstein (MBA 1997)

01 Jun 2014
HBS Alumni Bulletin

Gerry Lopez has scripted a Hollywood-style comeback for AMC theatres with a single-minded focus on the customer

Re: Gerry Lopez (MBA 1984); Elizabeth Frank (MBA 1994); By: Julia Hanna

22 May 2014
Pittsburgh Post-Gazette

New Highmark CEO Pushes to Put Patients First

Re: David Holmberg (AMP 164)

04 Apr 2014
Harvard Business Review

What It Really Takes to Listen to Patients

Re: Sachin Jain (MBA 2007)

07 Nov 2013
Alumni Stories

Taking the Helm

Jan Swartz (MBA 1996) Named President of Princess Cruises

Re: Jan Gilbreath-Swartz (MBA 1996)

02 Oct 2013
Harvard Business School Podcast

Comeback Kids: How the Boston Red Sox went from last place to World Series

Re: Stephen A. Greyser (Richard P. Chapman Professor of Business Administration, Emeritus)

01 Jun 2013
Alumni Stories

Charles Wilson (MBA 1936) at 100 years old, is still active in the auto dealership which he started in 1940.

01 Jan 2013
Harvard Business Review Classics

Negotiating with Emotion

By: Michael Wheeler Julianna Pillemer

12 Aug 2010
Alumni Stories

What Is Customer Opinion Good For?

By: Prof. Jim Heskett