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Stories

Stories

Nine Ways to Have a Better 2021Nine Ways to Have a Better 2021   

HBS faculty and alumni offer nine strategies to put you over the top, whatever the year ahead may hold. 

The Digital Transformation Of Health CareThe Digital Transformation Of Health Care   

Technology helps to advance delivery and discovery 

Out of the ValleyOut of the Valley   

A special Skydeck miniseries explores how frontier markets are defining the future of innovation 

In ReviewIn Review   

Nitin Nohria reflects on his decade at the helm—and how the School has coped with the pandemic 

The Race for a VaccineThe Race for a Vaccine   

As the world watches—and waits—Moderna and other vaccine makers are sprinting to create a safe, effective means of shutting down the coronavirus. Can their record-breaking work be a template for combatting future pandemics? 
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Filter Results: (21) Arrow Down Arrow Up

Customers-Customer Relationship ManagementRemove Customers-Customer Relationship Management →

21 Results
  • 01 Dec 2017
  • HBS Alumni Bulletin
2017 in Manufacturing: The Supply Chain Goes High Tech
Re: Jerry Jasinowski (AMP 97); By: 1985), former president and CEO, National Association of Manufacturers Jerry Jasinowski (AMP 97
  • 01 Dec 2017
  • HBS Alumni Bulletin
2017 in Retail: Voice-Activated, One-Hour-Delivery Shopping
Re: Ron Johnson (MBA 1984); Rajiv Lal (Stanley Roth, Sr. Professor of Retailing Co-Unit Head, Marketing); By: founder and CEO, Enjoy Ron Johnson (MBA 1984)
  • 04 Mar 2015
  • Livemint
How Harley-Davidson is Cruising in India
Re: Anoop Prakash (MBA 2001)
  • 12 Jan 2015
  • Harvard Business Review
Why Online Retailers Are Starting to Care About Your Feelings
Re: Robyn Bolton (MBA 2005)
  • 07 Sep 2014
  • Financial Times
An MBA That Served up a Big Slice of the Snack Market
Re: Ron Shaich (MBA 1978)
  • 06 Jul 2014
  • Wall Street Journal
Now at the Movies: Fully Reclining Seats
Gerry Lopez leads AMC Theatres through a $600 million remodel
Re: Gerry Lopez (MBA 1984)
  • 26 Jun 2014
  • Harvard Business Review
Digital Innovation at Sephora
A Q&A with its CMO & CDO
Re: Julie Bornstein (MBA 1997)
  • 01 Jun 2014
  • HBS Alumni Bulletin
Screen Saver
Gerry Lopez has scripted a Hollywood-style comeback for AMC theatres with a single-minded focus on the customer
Re: Gerry Lopez (MBA 1984); Elizabeth Frank (MBA 1994); By: Julia Hanna
  • 22 May 2014
  • Pittsburgh Post-Gazette
New Highmark CEO Pushes to Put Patients First
Re: David Holmberg (AMP 164)
  • 04 Apr 2014
  • Harvard Business Review
What It Really Takes to Listen to Patients
Re: Sachin Jain (MBA 2007)
  • 07 Nov 2013
  • Alumni Stories
Taking the Helm
Jan Swartz (MBA 1996) Named President of Princess Cruises
Re: Jan Gilbreath-Swartz (MBA 1996)
  • 02 Oct 2013
  • Harvard Business School Podcast
Comeback Kids: How the Boston Red Sox went from last place to World Series
Re: Stephen A. Greyser (Richard P. Chapman Professor of Business Administration, Emeritus)
  • 01 Jun 2013
  • Alumni Stories
Engine Charlie
Charles Wilson (MBA 1936) at 100 years old, is still active in the auto dealership which he started in 1940.
  • 01 Jan 2013
  • Harvard Business Review Classics
Negotiating with Emotion
By: Michael Wheeler Julianna Pillemer
  • 12 Aug 2010
  • Alumni Stories
What Is Customer Opinion Good For?
By: Prof. Jim Heskett
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