Customers-Customer Focus and Relationships - Stories - Harvard Business School

Filter Results: (29)

Filter Results: (29)

29 Results

25 Jun 2024
HBS Alumni News

On the Move: Alexis DePree (MBA 2007)

Nordstrom’s new COO on retail as a team sport—and fitting in her workout

Re: Alexis DePree (MBA 2007)

20 Apr 2023
Wall Street Journal

How Joe Hinrichs is Getting CSX Back on Track

New CSX CEO Hinrichs (MBA 1994) discusses rebuilding trust with employees and customers

Re: Joe Hinrichs (MBA 1994)

01 Jun 2018
HBS Alumni Bulletin

Speeding toward a better model for fighting cancer

Re: Bob Kraft (MBA 1965); Kathy Giusti (MBA 1985); Richard G. Hamermesh (MBA Class of 1961 Professor of Management Practice, Retired); By: Julia Hanna; illustration by Mengxin Li

01 Dec 2017
HBS Alumni Bulletin

2017 in Finance: Helping Consumers Improve Their Financial Life

Re: Omer Ismail (MBA 2007); By: Omer Ismail (MBA 2007), chief commercial officer, Marcus by Goldman Sachs, the firm’s digital consumer financial services business

01 Sep 2017
HBS Alumni Bulletin

The Big Business of Returns

How one company has reshaped the logistics of returned and excess merchandise

Re: Howard Rosenberg (MBA 1999)

01 Jun 2016
HBS Alumni Bulletin

The beautiful dance of dynamic pricing

Re: Max Hodges (MBA 2010); Ming Min Hui (MBA 2015); By: Julia Hanna

19 Mar 2016
New York Post

Ex-McKinsey Analyst Finds New Path as Lavish Jeweler

Re: Zameer Kassam (MBA 2007); Rob Kaplan (MBA 1983)

01 Jun 2015
HBS Alumni Bulletin

Ask the Expert: The Kids Are All Right

Making sense of millennials

Re: Anne Hubert (MBA 2007); Eric Martin (MBA 1990); Katina Stefanova (MBA 2005); Jules Pieri (MBA 1986); Patricia Messina (MBA 1988)

10 Jul 2014
am New York

Birchbox Store Opens in NY

Re: Hayley Barna (MBA 2010); Katia Beauchamp (MBA 2010)

22 May 2014
Harvard Business Review

For Website Personalization, Simple Is the New Sexy

Complex algorithms need not apply

Re: Kaiser Fung (MBA 2001)

01 Mar 2014
HBS Alumni Bulletin

The Smith Brothers brand
gets a modern makeover.

Re: Steve Silk (MBA 1978)

24 Feb 2014
Harvard Business Review

Why Raising Retail Pay Is Good for the Gap

Re: Zeynep Ton-Gonzalez (DBA 2002)

01 Dec 2013
HBS Alumni Bulletin

Curing Health Care

Set on improving the health care industry's prognosis, several HBS alumni and faculty are pushing the medical and business boundaries with fixes that range from the technical to the biological.

Re: Jonathan Bush (MBA 1997); Halle Tecco (MBA 2011); Nate Gross (MBA 2011); Greg Stock (MBA 1987); Seth Blackley (MBA 2007); Frank Williams (MBA 1995); Sachin Jain (MBA 2007); David Bradley (MBA 1977); Robert S. Kaplan (Senior Fellow Marvin Bower Professor of Leadership Development, Emeritus); Michael E. Porter (Bishop William Lawrence University Professor, Emeritus); Thomas R. Eisenmann (Howard H. Stevenson Professor of Business Administration Peter O. Crisp Faculty Chair, Harvard Innovation Labs Unit Head, Entrepreneurial Management)

07 Aug 2012
Harvard Business School

HBS Faculty on Olympic Lessons

By: Professors Stephen Greyser, John D.Macomber, and John Gourville

01 Jun 2012
Alumni Stories

Re: James Koch (MBA 1978)