Top Tasks

  1. Reset Forgotten Password
  2. Update your email forwarding address
  3. Update your profile
  4. Review password requirements

What is the HBS email address and HBS username?

Your HBS email address and forwarding
Since 1998, HBS has maintained an email forwarding system––the Lifelong Email Forwarding Address (LEFA)–– under the domain, that was the same as one’s student address. The LEFA system forwarded email to a non-HBS email address that was designated and maintained by the user and served as the destination for all their HBS-related email communications.

This LEFA system was retired at the end of 2017 and replaced by Microsoft Office 365. Your HBS email address that was previously called LEFA is now referred to as your HBS email address. The forwarding of email that previously happened inside the LEFA system is now handled by Microsoft Office 365.

HBS Username
Your HBS email address, coupled with your password, will give you online access to the HBS Alumni Directory, Alumni CareerHub, Class Notes, and other alumni benefits. Once active, use the HBS username (e.g. to log into the Alumni Website.

Password requirements

A strong password is key to alumni data security. HBS has adopted password requirements to ensure strong alumni passwords. Next time you change your password, you will need to meet the following criteria:

  1. Your new password must be at least 8 characters long.
  2. Your new password must contain at least three of the following:
    2. a lowercase letter
    3. a numeric digit
    4. a non-letter character (:!@#$%^&*?_~).
  3. Your new password cannot contain a space
  4. Your new password cannot contain three or more consecutive characters from your LEFA. (e.g. A password for may not contain "rva" or "jha" or "hbs" or "mba")

If you have designated your three security questions and have forgotten your password, you may reset your password online. If you have forgotten your password and you have not yet designated your security questions, you must contact the Alumni Records office to reset it: 617.495.6438.

Security Question and Answers

The HBS login uses Security Questions and Answers in order to

  • initiate a password change if you forget your password
  • unlock your account if you mistype your password too many times - any time of day, not restricted to Boston business hours
  • provide added security and peace of mind around the protection of your information

If you have not updated your login recently (as of January 2011), to access the Alumni Directory, Job Bank, Class Notes, your Alumni Profile, etc., you will be prompted to designate your questions and answers. Once completed there will be no further action required and you will be directed to your intended destination. Henceforth you will be able to change or reset your password, and unlock your account if it becomes locked by too many failed logins, without having to contact the Alumni Records Office.

If you wish to verify or change your security questions, proceed to this link after logging in:

Stay Connected with Alumni Messaging Service and your HBS email address (Appropriate Use)

HBS has provided you with an email address so that you can stay better connected with the School and with your classmates. HBS email addresses are not intended for purposes of promotion or solicitation and should not be used as official business addresses, for financial, or for medical communications.

HBS is capable of determining misuse of the Alumni Messaging Service and the HBS email address. In the case of misuse, HBS reserves the right to deactivate and/or terminate a graduate's HBS email address.

I did not receive an email (Spam and Virus Filtering)

Since the email servers forward a high volume of messages, large Internet Service Providers require HBS to filter and delete spam sent to HBS addresses. HBS uses a central spam solution. The spam solution deletes all identified incoming spam. This system is regarded as one with one of the highest success rates and the lowest false positive rate in the business.

Because of our spam filter's sensitivity, there is also a possibility that some messages may be incorrectly labeled as spam and deleted before being forwarded to you. This is why we recommend that you do not use your HBS address for business purposes.

Despite our efforts, spam messages will still be delivered to your forwarding address. Spam accounts for more than 80% of all e-mail delivered globally every day, and spammers are getting more clever and using more robust tools to get their messages through e-mail filtering programs. Please know that we are consistently working on improving our spam filters, but there is no way to eliminate all spam e-mail delivery.

The best way to combat spam through your HBS email address is to use your personal e-mail address' spam reporting feature. Web-based e-mail applications like GMail and Yahoo! Mail and desktop applications like Outlook and Eudora all have robust spam-reporting functionality built-in that can learn and adapt based on what messages you flag as spam. If you do receive a legitimate e-mail from HBS, please do not mark it as spam. Instead, click the unsubscribe link that is included at the bottom of the e-mail. This will help the HBS email system avoid being blacklisted from the larger ISPs.

Additional FAQs