FAQs for Alumni Virtual Programs

Registration

In what time zone are the programs held?

All programs take place during Eastern Time.

How do I switch my registration to a different date/time?

Go back to the program webpage and click "REGISTER NOW". Enter your confirmation number from the “You’re Registered” email you received. Choose “Modify Registration” on the next page and navigate through to make your changes. Email alumniprograms@hbs.edu for further assistance.

Note: If speakers agree to a recording of the program, it is available on the program webpage after three business days.

I never received an invitation; how do I make sure I receive an email in the future?

Edit your email subscriptions, address, and any other information in your Alumni Profile. For help logging in, visit alumni.hbs.edu/help.

Zoom Information

I’m registered. When will I receive the link to join / dial-in instructions?

You will receive your login information email from alumniprograms@hbs.edu 2-3 hours prior to the program start time.

I haven’t received my login information email, and the event starts less than an hour from now.

The email may be in your junk or spam mail folder. Please email alumniprograms@hbs.edu for further assistance.

I've never used Zoom before. What do I need to do?

If you have never used Zoom before, you will be asked to download and install Zoom when you click on your link to join.

May I share my link to join with non-HBS alumni?

Your link is personalized to you. We ask that you do not share or post your link, as these programs are meant to be exclusive offerings for HBS alumni.

Note: If speakers agree to a recording of the program, it is available on the program webpage after three business days.

How do I use the Zoom features during the event?

Visit alumni.hbs.edu/zoom or support.zoom.us.

Why am I receiving an error message (error code 3038/Zoom link invalid)?

Error messages occur when the live program has concluded and the link is no longer active.

Note: If speakers agree to a recording of the program, it is available on the program webpage after three business days.

Recordings & Materials

Is this event being recorded? How can I watch a recording or access slides?

Recordings and any relevant materials speakers wish to share are available on the program webpage after three business days.

Programs & Events