Registration

In what time zone are the events held?

All events take place during Eastern Time.

I registered for an upcoming event and now wish to switch my registration to a different date/time. What should I do?

If the topic is being offered on a date and time at least 3.5 hours in the future, you will be able to make the adjustment on your own. Visit the program webpage and click the "register now" button. Locate the confirmation tab and click the "modify" button in order to change your registration to a different session time. Email alumni@hbs.edu for further assistance.

I registered for a session but missed it. May I switch my registration to the other session of the same topic?

Yes, as long as the topic is being offered on a date and time in the future. Contact alumni@hbs.edu for assistance.

I never received an invitation; how do I make sure I receive an email in the future?

Please login to the alumni website and update your email preferences to receive virtual programming emails.

Zoom Information

I'm registered. When will I receive the Zoom link/dial-in instructions?

Registrants will receive a Zoom link via email 2-3 hours prior to the program start time. Please add “alumni@hbs.edu” to your safe sender list and check your SPAM/Junk folder if you cannot locate the email. Please email alumni@hbs.edu if you have not received a Zoom link within 1 hour of the event’s start time.

I haven’t received my login information email, and the event starts less than an hour from now.

The email may be in your junk or spam mail folder. Please email alumni@hbs.edu for further assistance.

I've never used Zoom before. What do I need to do?

If you have never used Zoom before, you may join a meeting by clicking on your provided Zoom link. Follow the prompts to download and run Zoom.

Do I need to join the Zoom event before the scheduled start time?

It is helpful to join the event five (5) minutes prior to the scheduled start. This will provide time to make sure you can hear and see everything. Additionally, the moderator will explain which features will be used during the event.

Do I need to worry about Zoom bombing? Is there anything I can do?

To reduce the risk of Zoom bombing, we ask that participants do NOT forward invitations, share login information, or post links to social media channels.

May I share the Zoom link with non-HBS alumni?

We ask that you do not share the link, as these programs have been designed exclusively for a closed audience of HBS alumni. Also, please do not post links publicly, such as to social media sites, to reduce the risk of Zoom bombing.

> How do I use the Zoom features during the event?

What should I do to have the best experience?

For the best experience, we encourage you to:

• Join by computer to see the speakers and presentations
• Wear a headset or headphones
• Video camera is suggested, but not required*
• Mute yourself when not speaking*
• Participate in the Chat to communicate with panelists and attendees*
• Use Gallery View to see everyone. For Meetings, this will include all participants. For Webinars, this will include only the Panelists.

*Note: The availability of these features will depend on the type of session (e.g. meeting, webinar) as well as how the presenter has chosen to deliver content and allow interaction

Why am I receiving an error message (error code 3038/Zoom link invalid)?

Error messages occur when the live event has concluded and the link is no longer active.