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Unleashing Greatness in Others
Frances Frei, UPS Foundation Professor of Service Management
With the COVID crisis extending into the second half of 2020, workforces and their leaders are both feeling a sense of burnout. You can no longer disconnect from work simply by leaving the office. Now is the time to put on your oxygen mask first so you can then support and nourish others. Professor Frances Frei argues that conventional leadership advice glosses over the most important thing you can do to be a great leader: Build up others. Leadership, at its core, is not about you. It is about how effective you are at making other people better.
In this session, Professor Frei teaches you how to keep your culture alive and thriving during these unprecedented times. You will learn:
- How bold leaders use a combination of trust, love, and inclusion
- Lessons from interviews with effective leaders and from their own personal experiences
- Key tools to establish better relationships with your team, your customers, and your family
Related Resources
Faculty Summary Slides
HBS Executive Education
Co-chaired by Professors Frances Frei and Francesca Gino
August 4 – 27, 2020
Program fee: $7,500 (HBS alumni receive a 30% discount)