Programs & Events
Crisis Management for Leaders
Crisis Management for Leaders
These recent weeks have been a time of unprecedented change for all of us as we have adapted our businesses and our lives to deal with the coronavirus outbreak. For business leaders, managing risk in the midst of a global crisis is now “job one,” as uncertainty and change is taking place throughout our entire organizations.
To address some of your concerns and point a path forward, HBS is offering a new five-part series of faculty-led programs on Crisis Management for Leaders. This free, alumni-exclusive series begins on Tuesday, March 24, and runs through Friday, April 10. Each interactive session will be presented via Zoom web-conference utilizing polling and Q&A features, and will be made available later in recorded format.
Frequently Asked Questions (FAQ)
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Faculty: Professors Dutch Leonard and Bob Kaplan
The current environment is like none that we have ever encountered before. After a discussion of the facts and characteristics that define the COVID-19 crisis we will consider the implications for leaders and discuss how the challenge is not one of execution but rather one of innovation. Through the introduction and discussion of a risk management framework, we will consider the central elements of this process for supporting leaders in identifying novel approaches to responding to the realities of this crisis.
View video from the additional sessions: Tues., March 24, 5:30 pm; Thurs., March 26, 5:30 pm
Faculty: Professors Fritz Foley and Malcolm Baker
An effective response to a crisis requires access to resources and thoughtful allocation of those resources. Liquidity constraints can become binding very quickly as cash needs spread through supply chains and sources of revenue and funding vanish. In this session, we will discuss processes that organizations are using to evaluate their current liquidity needs and to make wise financial choices.
View video from the additional session: Tues., March 31, 7:00 am
Related Resources
Faculty: Professors Amy Edmondson and Dutch Leonard
Returning to the framework introduced in Session 1, we will delve into issues of process and workflow management in crisis situations. Through the consideration of the Columbia Shuttle case study we will ask and discuss the question of how to lead productive and problem-solving discussions in crisis situations and the important of maintaining an emphasis on inquiry during these important group deliberations.
View video from the additional session: Thurs., April 2, 5:30 pm
Related Resources
Program 4
Recognizing and Managing Novel Risks in Your Supply Chain
Faculty: Professors Ananth Raman and Bob Kaplan
We will explore multiple different organizations responses to novel risk in the midst of a crisis. Examples will include Ericsson’s and Nokia’s responses to Albuquerque fire, Nissan versus Toyota after Fukushima, Swissgrid, and Airbus. We will use these examples to consider a series of actions and their effectiveness both in the specific context of the case and, more importantly, in the context of the crisis presented by COVID-19.
- Tues., April 7, 8:30–10:00 am ET
- Tues., April 7, 5:30–7:00 pm ET
Program 5
Case Discussion: Chilean Mining Rescue and Summary
Faculty: Professors Amy Edmondson and Dutch Leonard
In this final session of the offering we will use the Chilean Mining Rescue case study to consider how the crisis response team confronted an unprecedented problem. What were the conditions at all three levels--senior executives, experts on the surface, and front-line workers trapped in the mine--that resulted in real-time problem solving. How do leaders confronted with the impossible present reality and give hope? The session will conclude with a discussion focused on what we have discovered through this series of conversations about identifying and managing novel risk and leading in the face of the COVID-19 crisis.
- Thurs., April 9, 5:30–7:00 pm ET
- Fri., April 10, 7:00–8:30 am ET
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For more content visit the Managing through Crisis page.
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