A leader’s responsibility is to make sure employees feel engaged with their individual work and with the organization. This month's HBS Inside Advantage presents new ideas from HBS faculty and other experts about how to motivate your star employees through customer service strategies and career mentoring.

M. Christine Sullivan
Director, Alumni Career & Professional Development

The right candidates.
The right fit.
The right results.

Engage Employees Using Customer Service Tactics

Most companies claim they want enthusiastic, engaged employees — and with good reason. However, research indicates that more than 70 percent of employees in the typical company are "not engaged" or are "actively disengaged." What's the reason for this failure? Read more about the startling disconnect between how companies try to promote engagement and what truly inspires and motivates employees.
 

Keeping Great People with Three Types of Mentors

One of the most critical elements in retaining great people is effective mentoring. Mentorship requires different things at different stages, including different types of skills and advice, and different types of teachers and learning styles. Learn more about how to put in place a more systematic and thoughtful mentorship program across any size company.

HBS Alumni Resume Database — NEW!

Connect directly to the largest and most influential alumni network in the world with the new HBS Alumni Resume Database.

Tools & Time-Savers

• The Twelve Attributes of a Truly Great Place to Work
• Stop Procrastinating Now
• Three Ways to Turn Setbacks into Progress

Contact Us

Our staff is available to help you explore the right way for your organization to connect with HBS alumni.

Tel: 617.495.1433
career_advisors@hbs.edu