Faculty Research Online
HBS Working Knowledge offers a first look at new thinking from HBS faculty. Read the complete articles summarized below by visiting their Web links.
Sharpening Your Skills: Successful Negotiation
Can you outnegotiate Wal-Mart? Can women overcome gender stereotypes to win equitable pay? A compendium of recent research from HBS looks at important factors to consider before sitting down at the bargaining table. See http://hbswk.hbs.edu/item/6394.html.
Conceptual Foundations of the Balanced Scorecard
This article documents the precursors of the Balanced Scorecard (BSC) strategic perfor-mance management tool and describes its evolution since its introduction in 1992 in the Harvard Business Review. During the last eighteen years, the BSC has been adopted by thousands of private, public, and nonprofit enterprises around the world. Professor Robert S. Kaplan, who created the concept and tool with David Norton (DBA ’73), explains the roots and motivation for their original article as well as later innovations that connect it to a larger management literature. See http://hbswk.hbs.edu/item/6395.html.
Tragedy at Toyota: How Not to Lead in Crisis
“Toyota can regain its footing only by transforming itself from top to bottom to deliver the highest quality automobiles,” says Professor of Management Practice Bill George of the beleaguered automobile company that in recent months has recalled 8 million vehicles. He offers seven recommendations for restoring consumer confidence in the safety and quality behind the storied brand. See http://hbswk.hbs.edu/item/6381.html.
