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ow in the midst of his second three-year term as managing director of
McKinsey & Company, Rajat Gupta sits in a corner office on the 29th
floor of a Chicago skyscraper, overlooking Lake Michigan and the Windy
City's financial district. Impressive though the local view may be,
Gupta's professional perspective - like that of his 5,000 McKinsey
colleagues - extends far beyond the immediate horizon. One of the
world's premier management consulting firms, McKinsey conducts business
from 80 offices in 37 countries, with almost half of its 220 senior
partners based outside the United States and 60 percent of its revenues
coming from abroad.
In establishing its global presence, Gupta explains, McKinsey has
adopted a modus operandi to ensure that the all-important values of the
organization - "a meritocracy dedicated to the highest standards of
professionalism and integrity" - are maintained regardless of location.
"A handful of senior consultants will go out and open a new office," he
says. "They hire the best talent available in that country and train
them to assume total responsibility from their mentors within five to
ten years. We believe this approach gives us a competitive advantage in
the host country."
The soft-spoken Gupta, a native of India and a 25-year veteran of
McKinsey, reveals that the firm supports a research agenda worthy of the
top tiers of academia, allocating some $200 million per year to shed
light, for example, on how globalization affects the way companies do
business. Other recent efforts have focused on topics such as the forces
shaping the world economy, the nature of the corporation in the 21st
century, and emerging-market opportunities. In addition, Gupta notes,
the McKinsey Global Institute in Washington, D.C., a world-class think
tank specializing in economic issues, has examined the comparative
productivity of nations and completed numerous country studies.
Gupta acknowledges that he himself was anything but worldly when he
received his undergraduate degree in engineering from the prestigious
Indian Institute of Technology in 1971. His first plane trip brought him
to HBS and the MBA Program, which served as his introduction not only to
business but to the ways of the West.
After graduation, Gupta started as an associate in McKinsey's New York
office, followed by assignments in Copenhagen and Chicago. Elected
managing director (the first non-Westerner to hold that position) in
1994 at the age of 45, Gupta stresses that his duties bear little
resemblance to those of a corporate CEO. "The partners in the field make
most of the operational decisions and bear most of the financial
responsibilities," he says. "My job is to sustain the firm's culture as
well as to nurture its leadership by overseeing career development and
appointing the heads of our offices and practice groups."
Looking ahead, Gupta observes that despite the current wave of
megamergers, "We believe that more and more companies will concentrate
on perfecting slivers of the value chain," he says. "Firms will then
leverage that specialized expertise - in credit-card processing, for
instance - in world markets." And inevitably, as business evolves and
industries undergo fundamental change, companies will continue to seek
insightful, professional advice and outside, objective analysis. For
Rajat Gupta, that's where the action is, and he's clearly delighted to
be part of it.
- James E. Aisner
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